Guest Service Representative

4 weeks ago


Odessa, Texas, United States Marriott Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Marriott. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, using the 5/10 rule to ensure a personalized experience.
  • Respond to guest requests and inquiries in a timely and professional manner, attending to any complaints and taking service recovery measures as needed.
  • Process credit card payments securely and efficiently, maintaining accurate documentation of guest transactions.
  • Stay up-to-date on hotel services, features, and local attractions to respond to guest inquiries accurately.
  • Work effectively in a fast-paced environment, adjusting to changing priorities and completing multiple assignments simultaneously.
Requirements
  • High School Diploma or GED required.
  • Experience in Guest Services, with excellent communication, customer service, and time management skills.
  • Ability to work independently, yet as part of a team, with a strong focus on delivering exceptional customer service.
  • Computer skills, specifically Microsoft Office and use of the internet, with the ability to learn new systems and technologies.
Physical, Mental and Environmental Demands
  • Ability to stand for extended periods, with the physical stamina to push and pull up to 50 lbs. and carry up to 20 lbs.
  • Manual dexterity and coordination to operate office equipment, with the ability to adjust to changing priorities and work in a fast-paced environment.


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