Client Services Coordinator

2 weeks ago


Farmington, Illinois, United States Spoon River Home Health Full time
Client Services Specialist

We are seeking a highly skilled and compassionate Client Services Specialist to join our team at Spoon River Home Health. As a key member of our organization, you will play a vital role in delivering high-quality private duty services to our clients.

Key Responsibilities:
  • Mentorship and Guidance: Provide expert guidance and support to caregivers, ensuring the delivery of exceptional private duty services. Utilize your critical thinking skills to assess complex situations and develop effective solutions.
  • Coordination of Services: Coordinate and oversee both direct and indirect client services provided by agency personnel. Assign appropriate personnel based on client needs and ensure efficient delivery of care.
  • Case Evaluation and Review: Conduct thorough case evaluations and reviews, identifying service requirements and opportunities for improvement. Provide ongoing feedback to staff to enhance performance.
  • Staff Development: Promote the professional development of staff through in-service training and continuing education programs. Offer guidance and counseling to help employees continually improve their skills and provide safe, effective care to clients.
  • Compliance and Quality Assurance: Ensure compliance with all regulatory requirements and agency policies. Conduct regular record reviews and supervisory visits to maintain high standards of quality and safety in service delivery.
  • Community Engagement: Act as a liaison between the agency and the healthcare community, promoting private duty referrals and staying informed about changes in the field.
Position Qualifications:
  • Critical Thinking Skills: Possess exceptional critical thinking and problem-solving abilities to effectively navigate complex scenarios and make sound decisions.
  • Excellent Communication: Strong observation and communication skills are essential for effectively coordinating services and providing guidance to staff.
  • Self-Directed: Ability to work independently with minimal supervision, while also being flexible and cooperative in fulfilling obligations.
  • Physical and Mental Stamina: Maintain good physical stamina and mental health to meet the demands of the role, including on-call responsibilities and staffing clients as needed.
  • Licensure and Requirements: Must be a licensed driver with a reliable vehicle, insured in accordance with state and agency requirements. Meet all qualifications outlined in the Home Service Worker job description.


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