Client Care Coordinator

3 days ago

Farmington, Michigan, United States CareOne Senior Care Full time
Client Care Coordinator Job Description

CareOne Senior Care is seeking a compassionate and organized Client Care Coordinator to join our dynamic team. As a key member of our team, you will be responsible for ensuring our elderly clients receive the highest quality home care by coordinating schedules and services to meet their unique needs.

Responsibilities:
  • Client Management: Receive and process incoming service inquiry calls, convert calls into in-home assessment visits, and perform client assessments. Develop individualized client care plans, ensure client satisfaction, and implement care plans.
  • Client Interaction: Introduce caregivers to clients, provide support, feedback, and training to caregivers. Conduct reassessments of clients and quality assurance visits.
  • Scheduling & Staffing: Schedule shifts and manage shift changes based on company standards and benchmarks. Verify hours worked, clock-ins, and clock-outs through our advanced telephony scheduling system. Assist with recruiting, screening, and staff hiring.
  • Office Duties: Cross-train with office duties including scheduling and basic office duties. Data entry and file system maintenance.
  • Customer Service: Answer telephone calls, problem-solve, and provide information to caregivers, clients, and industry professionals. Ensure internal and external customer service and client satisfaction.
  • On-Call Duty: Accept limited on-call duty a minimum of Two (2) weekends per month and 1-2 evenings per week.
Requirements:
  • One year of related home care and/or home health, office administration, or specific scheduling background.
  • One year of scheduling experience required.
  • CNA certified with 2 years minimum experience.
  • High School Diploma required; Associate's degree or higher preferred.
  • Outgoing, compassionate, and positive personality.
  • Ability to multitask, stay calm under pressure, work quickly and efficiently.
  • Exceptional attention to detail, organization, and ability to prioritize.
  • Strong time management, written, and verbal skills.
  • Problem-solving, problem prevention, and issue resolution skills.
  • Leadership and sound decision-making abilities.
  • Computer literacy and proficiency with Microsoft Office/Outlook.
  • Excellent phone and customer service skills.
  • Commitment to our vision, mission, goals, and team-oriented approach.

CareOne Senior Care is an Award Winning home care agency serving Oakland, Livingston, Macomb, Washtenaw and Wayne Counties in Southeast Michigan. We pride ourselves on providing individualized quality client-centered care. Our Mission thrives on love, and we are not like other businesses.

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