Client Care Coordinator

3 months ago

Farmington, United States CareOne Senior Care Full time

Client Care Coordinator/Client Scheduler- Home CareAre you a compassionate and organized individual with a passion for enhancing the lives of others? We are seeking a dedicated Client Care Coordinator/Client Scheduler to join our dynamic team. In this crucial role, you will be the key person ensuring our elderly clients receive the highest quality home care by coordinating schedules and services to meet their unique needs. If you excel in a fast-paced environment, have exceptional communication skills, and are committed to making a positive impact in the lives of seniors, we invite you to apply and become an integral part of our mission to provide outstanding careCareOne Senior Care prides itself on providing individualized quality client-centered care. Our Mission thrives on love. That's not a word that gets used in business, it's not even a word that business is comfortable with, but then we are not like other businessesThe ideal candidate will be:Professional and detail-orientedHigh-energy with a positive attitudeReady to contribute to our dynamic teamExperienced in the senior care industry, with scheduling experience requiredCompassionate about people, not just a job. Responsibilities include (but are not limited to):Client Management: Responsible for receiving and processing incoming service inquiry calls, converting calls into in-home assessment visits, and performing client assessments. Develop individualized client care plans, ensure client satisfaction, and implement care plans. Establish initial client records and complete all client onboarding requirements.Client Interaction: Introduce caregivers to clients, provide support, feedback, and training to caregivers. Conduct reassessment of clients and quality assurance visits.Scheduling & Staffing: Schedule shifts and manage shift changes based on company standards and benchmarks. Verify hours worked, clock-ins, and clock-outs through our advanced telephony scheduling system. Assist with recruiting, screening, and staff hiring.Office Duties: Cross-train with office duties including scheduling and basic office duties. Data entry and file system maintenance.Customer Service: Answer telephone calls, problem-solve, and provide information to caregivers, clients, and industry professionals. Ensure internal and external customer service and client satisfaction.On-Call Duty: Accept limited on-call duty a minimum of Two (2) weekends per month and 1-2 evenings per week. The ideal candidate will possess the following:One year of related home care and/or home health, office administration, or specific scheduling backgroundOne year of scheduling experience requiredCNA certified with 2 years minimum experienceHigh School Diploma required; Associate's degree or higher preferredOutgoing, compassionate, and positive personalityAbility to multitask, stay calm under pressure, work quickly and efficientlyExceptional attention to detail, organization, and ability to prioritizeStrong time management, written, and verbal skillsProblem-solving, problem prevention, and issue resolution skillsLeadership and sound decision-making abilitiesComputer literacy and proficiency with Microsoft Office/OutlookExcellent phone and customer service skillsCommitment to our vision, mission, goals, and team-oriented approachExperienced CNA's, Care Managers and retired nurses encouraged to applyJoin us at CareOne Senior Care, where love and compassion are at the heart of everything we do. Apply today to be part of a team that makes a difference every dayCareOne Senior Care is an Award Winning home care agency serving Oakland, Livingston, Macomb, Washtenaw and Wayne Counties in Southeast Michigan

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