Client Services Representative

1 week ago


Farmington, Michigan, United States Stillman Law Office Full time
Job Title: Client Services Specialist

Stillman Law Office, a multi-state law firm with a focus on Commercial/Consumer Collections and Insurance Subrogation, is seeking a highly skilled Client Services Specialist to join our team.

Key Responsibilities:
  • Process inbound and outbound communication with clients, requiring a strong understanding of client expectations and industry knowledge.
  • Support business operations by providing written and verbal communication, logging and reporting activities, and maintaining a positive relationship with clients.
  • Convey claim status updates and other essential information to clients in a timely and professional manner.
  • Work on data processing and maintenance, file translations, running reports, and business analysis to drive business growth.
Requirements:
  • Strong written and oral communication skills, with the ability to excel in business analysis and data processing.
  • Proficient in Microsoft Office Suites (Word, Excel, and Outlook) and experience with Collection Software - Cogent is a plus.
  • Ability to work effectively with people at all levels of the organization, with a focus on customer service and relationship building.
  • Reliable transportation and the ability to work regular business hours (8:00 a.m. to 5:00 p.m., Monday through Friday).
Preferred Qualifications:
  • 1-2 years of experience in a law firm or legal department, or corporate client service relationship handling experience.
  • Ability to interact effectively with people at all organization levels, with a focus on customer service and relationship building.
Equal Employment Opportunity:

Stillman Law Office is committed to equal employment opportunity and welcomes applications from diverse candidates.

Benefits:

The Firm offers a competitive medical benefits package and a 401K plan to all full-time employees.



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