Client Services Representative

11 hours ago


Farmington, Michigan, United States Stillman Law Office Full time
Job Summary

We are seeking a highly skilled Client Services Specialist to join our team at Stillman Law Office. As a key member of our commercial collections and insurance subrogation team, you will be responsible for providing exceptional client service and support.

Key Responsibilities
  • Provide timely and effective communication with clients regarding claim status updates and other business-related information.
  • Support data processing and maintenance activities to ensure accurate and efficient client service.
  • Collaborate with the management team to develop and implement training programs for client service representatives.
  • Act as a reliable point of contact for clients, responding to their inquiries and resolving issues in a professional and timely manner.
  • Monitor and report any issues or concerns related to client services, ensuring compliance with firm policies and procedures.
  • Develop and maintain strong relationships with clients, providing exceptional service and support to meet their needs.
Requirements
  • 1-2 years of experience in a client service or business analysis role, preferably in a law firm or legal department.
  • Strong written and oral communication skills, with the ability to interact effectively with clients and colleagues at all levels.
  • Proficient in Microsoft Office Suites, with experience in data reporting and analysis.
  • Ability to work in a high-volume, deadline-driven environment and prioritize multiple tasks and responsibilities.
Preferred Qualifications
  • Experience with collection software, such as Cogent.
  • Knowledge of commercial collections and insurance subrogation practices and procedures.
What We Offer

Stillman Law Office offers a competitive medical benefits package and a 401K plan to all full-time employees. We are an equal employment opportunity employer and are committed to providing a positive and inclusive work environment.



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