Customer Service Representative

2 days ago


South Bend, Indiana, United States Everwise Credit Union Full time
Job Title: Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Everwise Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members via telephone or other delivery channels.

About the Job:

  • Respond to member inquiries and resolve issues in a timely and professional manner.
  • Assist members with their financial needs by answering questions, performing financial transactions, and providing information.
  • Utilize various computer applications to assist with member support and satisfaction.
  • Maintain a high level of quality such as Member Satisfaction, accuracy, phone management, and more as defined by management.
  • Contribute to Unit and Corporate goals.

Requirements:

  • High School Diploma, GED or equivalent skills and abilities.
  • Basic knowledge of financial services generally acquired by one (1) or more years working within the financial services area or minimum of two (2) years customer service and/or call center experience.

Salary: $45,000 - $60,000 per year, depending on experience.



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