Customer Service Ambassador

23 hours ago


South Bend, Indiana, United States Nothing Bundt Cakes Full time

About Us: At Nothing Bundt Cakes, we're dedicated to spreading joy and making every celebration sweeter. We're a rapidly growing company with over 500 bakery locations in 40+ U.S states and Canada.

Job Title: Guest Services Representative

We're seeking a highly energetic and customer-focused individual to join our team as a Guest Services Representative. As the first point of contact for our guests, you'll be responsible for creating a warm and welcoming environment that makes them feel valued and appreciated.

Responsibilities:

  • Promote our delicious cakes and retail merchandise to guests, providing exceptional customer service and ensuring their needs are met.
  • Maintain strong product knowledge to educate guests on cake options, pricing, and promotions.
  • Process guest orders efficiently and accurately using our point-of-sale system.
  • Uphold a clean and organized bakery presentation, including routine cleaning and replenishing retail merchandise.
  • Assist with cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies.

Requirements:

  • High energy and strong interpersonal skills; friendly, helpful, positive, patient, socially confident, and communicative.
  • Previous guest service experience at a bakery, restaurant, or retail store is a plus.
  • Able to perform multiple tasks simultaneously while maintaining attention to detail.
  • Diligent, organized, and self-motivated.
  • Comfortable with new technology and able to operate a point-of-sale system.

Salary: $15-$18 per hour (dependent on location and experience)



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