Customer Care Representative Expert

1 day ago


South Bend, Indiana, United States Lennar Homes Full time
About the Role

The Customer Care Representative plays a vital role in ensuring homeowner satisfaction by conducting final orientations, diagnosing, scheduling and completing warranty service work. This position requires maintaining positive relationships with homeowners, coordinating repair work, and ensuring satisfaction with services provided.

Your Responsibilities
  • Schedule and oversee repairs to ensure completion within specified timeframes.
  • Maintain service request logs and documentation of all work performed.
  • Evaluate performance of trade partners and materials, reporting back to management.
  • Participate in department meetings and emergency on-call rotation schedules.
Requirements

To be successful in this role, you will need:

  • A high school diploma or GED; an Associate's degree or equivalent is preferred.
  • 1-3 years of experience in residential customer service or construction field preferred.
  • A valid driver's license with a good driving record.
  • Strong communication, organizational, and time-management skills.
Benefits

Lennar Homes offers a comprehensive array of benefits designed to enhance your well-being and professional growth, including:

  • Robust health insurance plans, including Medical, Dental, and Vision coverage.
  • A 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.
  • Paid Parental Leave and an Associate Assistance Program.
  • An Education Assistance Program and up to $30,000 in Adoption Assistance.
  • Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
  • A New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day.

Estimated Salary: $45,000 - $65,000 per year, based on location and experience.



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