Insurance Agency Customer Experience Specialist

5 days ago


South Bend, Indiana, United States Donovan Hawkes - State Farm Agent Full time
Job Overview

We are seeking a skilled and dedicated individual to join our team as a Customer Service Representative.

Salary & Benefits

The salary for this position is estimated to be around $40,000 per year, depending on location. We offer a range of benefits, including stipends for health insurance, life insurance, and retirement planning.

Job Description

As a Customer Service Representative with Donovan Hawkes - State Farm Agent, you will be responsible for delivering exceptional customer experiences that drive the growth of our successful insurance agency. You will utilize your strong communication and interpersonal skills to address customer inquiries, provide policy information, and coordinate with other team members.

Responsibilities
  • Answer phone calls and transfer them to relevant team members
  • Provide accurate and timely responses to customer inquiries
  • Assist with other customer service tasks as assigned by the Agent
  • Maintain accurate records of customer interactions
Requirements
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Previous customer service experience preferred
  • Flexible schedule, ideally 4-5 hours per day, possibly 10am-2pm or 11am-3pm


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