Admissions and Insurance Operations Coordinator

2 weeks ago

Boston, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time
Position Overview

North Suffolk Community Services Inc. is seeking a dedicated Insurance Admissions Specialist to enhance our admissions team. This role is pivotal in managing enrollment processes, referrals, and administrative tasks associated with admissions across all NSCS programs. As a welcoming representative of NSCS, you will play a crucial role in assisting individuals seeking our services, with a particular emphasis on insurance matters and collections.

Key Responsibilities:

  • Respond promptly to inquiries on the Centralized Admissions line and regularly monitor data to address any issues.
  • Maintain client records and ensure compliance with agency standards by updating admissions information accurately.
  • Organize and digitize client intake documents into medical records.
  • Process and send all necessary PCP releases and documentation.
  • Document all communications with external parties through Information Exchange Notes.
  • Input Social Determinants of Health (SDOH) screenings into the eHana system and ensure all required paperwork is completed.
  • Enter ESM forms for BSAS licensed programs.
  • Oversee the patient notification system and manage BHHL referrals and responses.
  • Conduct real-time insurance verifications for clients.
  • Collaborate with community partners and collateral providers.
  • Complete all necessary documentation in the electronic health record system.
  • Facilitate communication with treatment teams regarding newly admitted patients.
  • Assess fees and discuss insurance and payment options with clients as required.

Qualifications:

  • Education: High School Diploma or GED required; Associate Degree preferred.
  • Experience: 1-2 years of experience in human services with a similar demographic preferred.
  • Skills: Proficient in office tasks and computer applications, particularly Windows (Word, Excel, Access). CPR/FA certification is preferred or must be obtained as per NSCS policy. Bilingual Spanish is highly preferred.

Benefits Offered:

  • Generous Paid Time Off: Two weeks of vacation annually (increasing to three weeks after one year), 12 sick days, and 11 paid holidays.
  • Eligibility for the Public Service Loan Forgiveness program.
  • H-1B Cap-Exempt employer status for qualifying positions.
  • Support for visa and permanent residency applications for active employees.
  • Comprehensive health and dental insurance with significant employer contributions.
  • Employer-paid life insurance.
  • 403(b) retirement plan with employer matching contributions.
  • Optional short and long-term disability insurance.
  • Flexible spending accounts for medical and dependent care.
  • Access to credit union banking services.
  • Participation in the State Tuition Remission Program (specific to worksite).
  • Employee referral bonuses.
  • Discounted movie tickets.
  • Extensive training programs.
  • Opportunities for internal advancement.

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