Customer Success Advocate

4 weeks ago


Fishers, Indiana, United States Genesis Electrical Services Full time
Job Overview

Genesis Electrical Services is seeking a highly skilled Customer Success Representative to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success of our valued customers by building strong relationships, identifying their needs, and providing proactive support.

Key Responsibilities
  • Provide exceptional customer service through timely and efficient support of customer inquiries and concerns.
  • Proactively identify and address customer challenges to prevent churn and ensure customer satisfaction.
  • Collaborate with internal teams to resolve customer issues and ensure their needs are met.
  • Track customer health and usage metrics to identify opportunities for upsells and service improvement.
  • Gather and analyze customer feedback to inform service enhancements.
Requirements
  • Bachelor's degree in a relevant field or equivalent experience.
  • Minimum 1-2 years of experience in customer service or a related field.
  • Strong understanding of the customer journey and best practices in customer success.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proactive and self-motivated with a strong work ethic.
  • Proficiency in customer relationship management (CRM) software and other relevant tools.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Make a real impact on our company's success.
  • Be part of a collaborative and supportive team.


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