Tenant Service Coordinator

4 weeks ago


San Mateo, California, United States Ascend Full time
Job Summary

We are seeking a highly organized and detail-oriented Tenant Coordinator to join our team at Ascend. The successful candidate will provide administrative support to the property management team, ensuring seamless communication with tenants and vendors.

Key Responsibilities
  • Provide administrative support to the Director, Operations and Chief Engineer
  • Manage tenant service requests and ensure timely resolution
  • Ensure compliance with insurance requirements and maintain accurate records
  • Assist with management audits and prepare files for review
  • Perform various administrative tasks, including mail and package delivery, and internal and external correspondence
  • Update and maintain employee, client, and customer contact databases
  • Organize departmental meetings and travel arrangements
  • Enforce compliance with insurance requirements and document incidents of potential liability
  • Manage the new tenant welcome and orientation program
  • Revises and distributes updated property manuals as needed
  • Process all aspects of accounts receivable
  • Obtain completed W-9 forms from vendors
  • Initiate cost reduction programs and maintain office supplies, equipment, and furnishings
  • Negotiate office equipment leases and maintenance agreements
  • Coordinate timely repair and maintenance of office equipment
  • Track budget line items and resolve negative variances
  • Prepare manual adjustment forms for miscellaneous tenant service requests
  • Ensure engineers take monthly readings from electric meters for tenants with supplemental units
Requirements
  • 2+ years of previous Coordinator experience, with commercial real estate experience a plus
  • Highly proficient in Microsoft Word, Excel, and Outlook
  • Professional, reliable, flexible, and positive attitude
  • Excellent attention to detail and strong customer service skills
  • Ability to communicate well in written and verbal forms
  • Proactive attitude and willingness to take on additional responsibilities
  • Interest in real estate
Benefits
  • PTO, PST, Medical, Dental, and Vision
Compensation
  • $26 - $28/Hrly

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