Tenant Service Coordinator
4 weeks ago
The Tenant Service Coordinator will play a crucial role in supporting the property management team at Ascend. This position requires excellent customer service skills, attention to detail, and the ability to prioritize tasks effectively.
Key Responsibilities- Provide administrative support to the Director of Operations, Chief Engineer, and tenants as needed.
- Serve as the main point of contact for service requests from tenants.
- Enter tenant service requests into the work order system.
- Ensure that all certificates of insurance for tenants and contractors are accurate and compliant with standards.
- Maintain the cleanliness of the reception, lobby, and work areas.
- Assist in management audits and prepare files and records for the audit.
- Prepare and send mail and packages.
- Manage internal and external correspondence.
- Create, maintain, review, and forward files according to company record retention policy.
- Update and file documents for vendors and customers, ensuring contract and lease administration files are accurate and up-to-date.
- Maintain and update employee, client, and customer contact databases.
- Organize departmental meetings and travel arrangements.
- Enforce compliance with insurance requirements among tenants, contractors, vendors, and suppliers.
- Manage the new tenant welcome and orientation program.
- Revised and distribute updated property manuals as needed, with the assistance of property team members.
- Process all aspects of accounts receivable.
- Obtain completed W-9 forms from all vendors.
- Initiate cost reduction programs for office supplies, equipment, and furnishings.
- Negotiate office equipment leases and maintenance agreements within budget guidelines.
- Coordinate timely repair and maintenance of office equipment.
- Track budget line items for administrative account purchases and resolve negative variances.
- Prepare manual adjustment forms for miscellaneous tenant service requests and ensure they are processed correctly.
- Ensure engineers take monthly readings from electric meters for tenants with supplemental units.
- 2+ years of previous Coordinator experience, with commercial real estate experience a plus.
- Highly proficient in Microsoft Word, Excel, and Outlook.
- Professional, reliable, flexible, and positive attitude.
- Excellent attention to detail and customer service skills.
- Ability to communicate well in written and verbal forms.
- Proactive attitude and willingness to take on additional responsibilities.
- Interest in real estate.
- PTO, PST, Medical, Dental, and Vision.
- $25 - $27/Hrly.
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