Tenant Service Coordinator

4 weeks ago


San Francisco, California, United States Ascend Full time
Job Description

The Tenant Service Coordinator will play a crucial role in supporting the property management team at Ascend. This position requires excellent customer service skills, attention to detail, and the ability to prioritize tasks effectively.

Key Responsibilities
  • Provide administrative support to the Director of Operations, Chief Engineer, and tenants as needed.
  • Serve as the main point of contact for service requests from tenants.
  • Enter tenant service requests into the work order system.
  • Ensure that all certificates of insurance for tenants and contractors are accurate and compliant with standards.
  • Maintain the cleanliness of the reception, lobby, and work areas.
  • Assist in management audits and prepare files and records for the audit.
  • Prepare and send mail and packages.
  • Manage internal and external correspondence.
  • Create, maintain, review, and forward files according to company record retention policy.
  • Update and file documents for vendors and customers, ensuring contract and lease administration files are accurate and up-to-date.
  • Maintain and update employee, client, and customer contact databases.
  • Organize departmental meetings and travel arrangements.
  • Enforce compliance with insurance requirements among tenants, contractors, vendors, and suppliers.
  • Manage the new tenant welcome and orientation program.
  • Revised and distribute updated property manuals as needed, with the assistance of property team members.
  • Process all aspects of accounts receivable.
  • Obtain completed W-9 forms from all vendors.
  • Initiate cost reduction programs for office supplies, equipment, and furnishings.
  • Negotiate office equipment leases and maintenance agreements within budget guidelines.
  • Coordinate timely repair and maintenance of office equipment.
  • Track budget line items for administrative account purchases and resolve negative variances.
  • Prepare manual adjustment forms for miscellaneous tenant service requests and ensure they are processed correctly.
  • Ensure engineers take monthly readings from electric meters for tenants with supplemental units.
Requirements
  • 2+ years of previous Coordinator experience, with commercial real estate experience a plus.
  • Highly proficient in Microsoft Word, Excel, and Outlook.
  • Professional, reliable, flexible, and positive attitude.
  • Excellent attention to detail and customer service skills.
  • Ability to communicate well in written and verbal forms.
  • Proactive attitude and willingness to take on additional responsibilities.
  • Interest in real estate.
Benefits
  • PTO, PST, Medical, Dental, and Vision.
Compensation
  • $25 - $27/Hrly.


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