Product Manager
3 days ago
Job Title: Senior Product Manager
Job Summary:
We are seeking a highly skilled Senior Product Manager to lead our digital servicing initiatives at DHAL Information Systems. As a key member of our team, you will be responsible for providing strategic leadership and direction to our digital product development efforts.
Key Responsibilities:
- Develop and execute digital servicing strategic plans and roadmaps to drive business growth and customer satisfaction.
- Translate business objectives into clear and actionable requirements, ensuring seamless execution and delivery of digital customer experiences.
- Collaborate with cross-functional teams to conceive, design, and develop innovative digital servicing solutions that drive customer engagement and satisfaction.
- Maintain digital business expertise and ownership of one or more digital servicing capabilities and associated experiences.
- Make informed trade-offs to optimize digital servicing capabilities and experiences while meeting aggressive go-to-market timeframes.
Requirements:
- Strategic results-driven leader with a passion for designing best-in-class digital servicing experiences and staying at the forefront of cutting-edge technology in the servicing space.
- Advanced experience in Agile and Waterfall planning and delivery processes.
- Advanced knowledge and experience working with Jira work planning and management utility.
- Experience leading digital initiatives with demonstrated success in driving improved digital customer servicing experiences that reduce servicing expenses.
- Extensive experience working with developers, architecture engineers, and internal stakeholders to understand what is technically possible and how to translate options into the delivery of market-leading customer experiences.
- Ability to communicate effectively with technical teams and across varying levels of business management.
Desired Skills:
- Agile Project Management
Education:
Bachelor of Computer Science
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