Software Support Specialist

3 weeks ago


Chicago, Illinois, United States TRUMPF Group Full time
Join Our Team as a Software Support Engineer

We are a high-tech company providing innovative machine tools and laser technology, and we're looking for a brave individual to join our team. As an independent family company, we offer the freedom and trust to put your ideas into practice. With you on board, we'd like to power ahead with the digital networking of the manufacturing industry.

About the Role

The Software Support Engineer would be part of our TRUMPF software group, focusing on Industry 4.0 software solutions for the next generation smart factory. The team is responsible for detailing, implementing, and fully supporting TRUMPF-supported CAD CAM MES programming software solutions for customers. Around 30% of the time will be spent traveling to customer sites in the USA, Mexico, and Canada.

Responsibilities
  • Support customers in Metamation and TRUMPF FLUX sheet metal programming software.
  • Implement and update software solutions at customer sites and provide customer training.
  • Assess process value chain and adapt TRUMPF/Metamation software to customer needs.
  • Support customers with questions and troubleshooting over phone, web, and email.
  • Provide software support for in-house production at TRUMPF's smart factory.
  • Serve as a key contact and manage customer projects.
  • Travel for projects in the USA, Canada, and Mexico.
Requirements
  • Experience with CAD/CAM programming software for machine tools.
  • Experience in TRUMPF and Metamation software products.
  • Thorough experience in Project Management.
  • Excellent communication skills, as well as telephone etiquette.
  • Ability to communicate patiently and diplomatically.
  • Must have a professional customer service attitude.
  • Ability to work both independently and in a team environment.
About TRUMPF

TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the application process, please contact our HR department.



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