Guest Services Cashier

2 weeks ago

Gatlinburg, Tennessee, United States Westgate Resorts Full time
Company Overview

$15.00 / Hour - Utilize our Daily Pay benefit to access your earnings as needed.

Located near the Great Smoky Mountains National Park, the most frequented national park in the United States, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers a remarkable work atmosphere with refreshing mountain air and stunning views of the majestic Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will interact with guests who have come to enjoy the wonders of the Great Smoky Mountains and assist them in experiencing our exceptional amenities, including the state-of-the-art Wild Bear Falls water park.

Position Overview

Acts as the primary point of contact for guests and team members upon arrival at the outlet and on the phone. Specifically responsible for the following detailed tasks.

As a Waterpark Cashier, your responsibilities will include:
  • Balancing daily financial transactions, including but not limited to: cash, vouchers, credit cards, and in-house charges.
  • Confirming and completing daily reservation lists, assisting all other roles in the department for support and collaboration.
  • Accepting approved payment methods in accordance with accounting standards (with full accountability) including cash, credit cards, vouchers, and in-house charges.
  • Adhering to all departmental cash/check handling procedures.
  • Welcoming all guests that arrive within the visible area.
  • Documenting information related to services provided.
  • Maintaining cash drawer/bank accountability in line with company policies.
  • Participating in the company’s monthly Goals & Measurements Program.
  • Providing excellent service to both owners and guests.
  • Executing POS system responsibilities as per guidelines.
  • Addressing guest inquiries and complaints in a professional and prompt manner.
  • Maintaining accurate departmental records.
  • Following guest walk-out procedures.
  • Completing opening, running, and closing duties as assigned.
  • Complying with departmental training standards.
  • Timely forwarding of vendor supply invoices/package item detail slips to the supervisor.
  • Ensuring compliance with departmental vehicle and key security protocols.
To succeed in this role, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications
  • Strong written and verbal communication skills with the ability to engage with all levels of team members and guests in a courteous and service-oriented manner.
  • Must pass a background check, drug test, and demonstrate eligibility to work in the United States.
Additional Information

Why Choose Westgate?
  • Comprehensive health benefits - medical, dental, and vision.
  • Paid Time Off (PTO) - vacation, sick, and personal days.
  • Paid Holidays.
  • 401K with a generous company match.
  • Access to your pay as needed with our Daily Pay benefit.
  • Family benefits including pregnancy, parental leave, and adoption assistance.
  • Wellness Programs.
  • Flexible Spending Accounts.
  • Tuition Assistance.
  • Military Leave.
  • Employee Assistance Program (EAP).
  • Life, Disability, Accident, Critical Illness & Hospital Insurance.
  • Pet Insurance.
  • Exclusive discounts for Team Members (e.g., hotels, cruises, resorts, restaurants, entertainment, etc.).
  • Opportunities for advancement and development.
  • Community Involvement Programs.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law.

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