Application Specialist

2 days ago

Madison, Wisconsin, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled and experienced Application Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to our customers, ensuring that they receive the highest level of service and satisfaction.

Responsibilities
  • Design and implement Oracle products and technology to meet customer needs on board cruise and river ships or shore-side locations.
  • Lead the solution design and implementation aspects of engagements, ensuring high-quality, integrated software solutions within time and budget constraints.
  • Communicate effectively with customers, both shoreside and shipboard, to understand their needs and provide tailored solutions.
  • Serve as the technical interface for customers regarding problem resolution, recommended maintenance, and the use of Oracle products.
  • Act independently to research and develop solutions to customer issues, utilizing your in-depth knowledge of Oracle products and platforms.
  • Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for Oracle Hospitality Cruise products.
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on various customer situations and escalated issues.
  • Address any functionality gaps by answering operational and application questions.
  • Provide technical support to customers post "go-live".
  • Communicate effectively and build rapport with team members and clients.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Experience with Property Management systems (as an end-user or administrator) is an advantage.
  • 1+ years of Hospitality Management experience (preferably in Cruise Ship Operations) with a good understanding of on-board cruise operations, especially in accounting, first purser, chief purser, or IT officer roles.
  • Several years of consulting and/or customer support experience for software applications with a strong IT background and the ability to understand complex IT systems and networking.
  • Experience with database analysis, administration, and troubleshooting, as well as creating SQL scripts and queries, is an advantage.
  • Fluent English, both spoken and written, is essential.
  • Strong written and verbal communication skills with experience communicating at all levels of client organizations.
  • A self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team.
  • Weekend support rotated among the team, estimated 1 weekend per 2 months.
  • Position is REMOTE with access to an office for hardware integration efforts.
Benefits
  • Comprehensive benefits package, including medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance, and AD&D.
  • Flexible vacation policy, with 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
  • 11 paid holidays.
  • Paid sick leave: 72 hours of paid sick leave upon date of hire, refreshing each calendar year.
  • Paid parental leave.
  • Adoption assistance.
  • Employee Stock Purchase Plan.
  • Financial planning and group legal.
  • Voluntary benefits, including auto, homeowner, and pet insurance.

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