Insurance Operations Specialist

1 week ago


Madison, Wisconsin, United States Rural Mutual Insurance Full time

Insurance Operations Specialist

**Job Summary**

We are seeking a skilled Insurance Operations Specialist to join our team at Rural Mutual Insurance. As a key member of our operations team, you will play a vital role in ensuring the accuracy and efficiency of our insurance policy processing and billing procedures.

**Key Responsibilities**

• Process policy transactions by reviewing our insurance product line's new business, changes, and renewals based on established guidelines.

• Review and apply premium payments and reconcile accounts.

• Accurately complete service requests, including entering information into the appropriate computer system in a timely manner.

• Work with underwriting staff to resolve coverage questions.

• Answer inquiries from agents, customers, and third parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner.

**Requirements**

• Follows through on commitments.

• Displays a can-do attitude.

• Takes personal responsibility for decisions, actions, and accountability.

• Establishes and maintains effective customer relationships.

• Approaches work in an effective and efficient manner, with an eye on continuous improvement.

• Proficient in basic accounting principles and PC skills.

• Effective written and verbal communication skills, including excellent telephone skills.

• Participation in industry-related programs is preferred.

• Bilingual abilities are a plus.

• Possess strong functional/technical knowledge of insurance processing and billing, with high levels of accomplishment.

• 5+ years of office experience, preferably in property and casualty insurance.

**What We Offer**

• A collaborative work environment at our office on the west side of Madison.

• Opportunities for career growth and personal advancement within our organization.

• A chance to work with a thriving company that has consistently been honored with awards as a top workplace in Madison.

**How to Apply**

If you are a motivated and experienced Insurance Operations Specialist looking for a new challenge, please submit your application to us.



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