Insurance Operations Specialist
1 week ago
Insurance Operations Specialist
**Job Summary**
We are seeking a skilled Insurance Operations Specialist to join our team at Rural Mutual Insurance. As a key member of our operations team, you will play a vital role in ensuring the accuracy and efficiency of our insurance policy processing and billing procedures.
**Key Responsibilities**
• Process policy transactions by reviewing our insurance product line's new business, changes, and renewals based on established guidelines.
• Review and apply premium payments and reconcile accounts.
• Accurately complete service requests, including entering information into the appropriate computer system in a timely manner.
• Work with underwriting staff to resolve coverage questions.
• Answer inquiries from agents, customers, and third parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner.
**Requirements**
• Follows through on commitments.
• Displays a can-do attitude.
• Takes personal responsibility for decisions, actions, and accountability.
• Establishes and maintains effective customer relationships.
• Approaches work in an effective and efficient manner, with an eye on continuous improvement.
• Proficient in basic accounting principles and PC skills.
• Effective written and verbal communication skills, including excellent telephone skills.
• Participation in industry-related programs is preferred.
• Bilingual abilities are a plus.
• Possess strong functional/technical knowledge of insurance processing and billing, with high levels of accomplishment.
• 5+ years of office experience, preferably in property and casualty insurance.
**What We Offer**
• A collaborative work environment at our office on the west side of Madison.
• Opportunities for career growth and personal advancement within our organization.
• A chance to work with a thriving company that has consistently been honored with awards as a top workplace in Madison.
**How to Apply**
If you are a motivated and experienced Insurance Operations Specialist looking for a new challenge, please submit your application to us.
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