Front Desk Associate

3 weeks ago


Hammond, Louisiana, United States Hampton Inn & Suites Full time
Job Summary

At Hampton Inn & Suites, we're seeking a skilled Front Desk Agent to join our team. As a key ambassador for our guests, you'll create a personalized experience that leaves a lasting impression. Your friendly approach, attention to detail, and ability to read cues will ensure our guests feel at home from the moment they check in.

Key Responsibilities
  • Provide exceptional customer service, ensuring a warm and welcoming experience for our guests.
  • Manage front desk operations, including check-ins, check-outs, and guest services.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other financial transactions.
  • Assist with room assignments, block reservations, and cancellations.
  • Inform guests about hotel services, amenities, and local attractions.
  • Operate and explain TDD (Telecommunications Device for the Deaf) operations for guests.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic computer and phone skills, with experience in hospitality software.
  • Ability to lift, push, pull, and move objects weighing up to 20 pounds.
  • Some exposure to cleaning chemicals.
  • Great relationship-building skills and salesmanship.
What We Offer
  • Competitive salary, negotiable based on experience.
  • Health insurance, dental insurance, vision insurance, and other ancillary insurance products.
  • 401k with a match.
  • Paid vacations.
  • Monthly bonus.

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