Front Desk Associate

4 weeks ago


Hammond, Louisiana, United States Hampton Inn & Suites Full time

Job Summary

At Hampton Inn & Suites, we're looking for a skilled Front Desk Associate to join our team. As a key ambassador for our guests, you'll be responsible for creating a warm and welcoming experience from the moment they arrive. Your friendly and authentic approach will set the tone for their stay, and your ability to tailor your approach to each guest's needs will ensure they feel at home.

Key Responsibilities

• Verbal communication with guests and co-workers
• Accurate handling of transactions
• Operating and explaining TDD operations for guests
• Informing guests about hotel services, directions, room rates, and amenities
• Checking guests in and out, finishing daily checklists, and logging guest mail and faxes
• Assisting in blocking reservations and cancellations

Requirements

• Ability to verbally communicate effectively with guests and co-workers
• Good computer and phone skills
• Ability to handle transactions in an accurate manner
• Pushing, pulling, bending, stooping, and upward reaching
• Some exposure to cleaning chemicals
• Great relationship building skills and salesmanship
• Practice the Basics of Brilliant Hosting at all times

What We Offer

• Salary negotiable based on experience
• Health insurance
• Dental insurance
• Vision insurance
• Other ancillary insurance products available
• 401k with a match
• Paid vacations
• Monthly bonus



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