Customer Service Representative

4 weeks ago


Hammond, Indiana, United States Planet Fitness Raimondo Group Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Weekend Team Member at Planet Fitness Raimondo Group.

Key Responsibilities
  • Member Experience: Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming environment.
  • Front Desk Operations: Check members in, conduct tours, sign up new members, log amenities, and update member information.
  • Phone and Email Support: Answer phones and assist callers with various questions, and respond to member inquiries in a timely and professional manner.
  • Facility Maintenance: Maintain a clean and sanitized facility by assisting with cleaning and sanitizing duties.
Requirements
  • Positive Attitude: Demonstrate a positive and upbeat attitude, with excellent communication and interpersonal skills.
  • Basic Computer Proficiency: Possess basic computer skills with an eye for accuracy, and be able to learn Point of Sale systems.
  • Punctuality and Reliability: Be punctual and reliable, with a strong commitment to meeting deadlines and responsibilities.
  • CPR/AED Certification: Possess CPR/AED certification, or be willing to obtain it through Planet Fitness training.
Physical Demands
  • Standing and Walking: Continually stand and walk during shifts, with the ability to lift up to 60 pounds.


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