Patient Service Representative

3 days ago


Waukesha, Wisconsin, United States Advocate Aurora Health Full time
Patient Service Representative

Join Advocate Aurora Health as a Patient Service Representative and play a vital role in delivering exceptional patient care. As the first point of contact for patients, you will be responsible for providing a warm and welcoming experience, ensuring that patients feel valued and respected.

Key Responsibilities:

  • Register patients, obtain demographic and insurance information, and verify insurance coverage
  • Collect co-pays, deductibles, and previous balances, and post payments
  • Schedule new and follow-up patient appointments, and coordinate cancellations, reschedules, and additions to schedules
  • Provide accurate and detailed information regarding test preparations, arrival times, and directional information
  • Update insurance, financial responsibility, and other data when changes or additions occur, and communicate with patients as appropriate
  • Identify, report, and resolve problems regarding registration to appropriate individuals and departments
  • Monitor patient flow to ensure efficient and courteous care, and offer assistance to patients as needed

Requirements:

  • High school graduate or equivalent
  • No experience required
  • Excellent customer service, communication, and interpersonal skills
  • Intermediate computer skills, including experience with Microsoft Office or similar applications
  • Ability to work in a fast-paced environment with a strong attention to detail and accuracy

About Advocate Aurora Health:

Advocate Aurora Health is a leading health system in the Midwest, dedicated to delivering high-quality, patient-centered care. As a Patient Service Representative, you will be part of a dynamic team that is committed to making a positive impact on the lives of our patients and communities.



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