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Patient Access Registration Representative

2 months ago

Waukesha, Wisconsin, United States UnitedHealth Group Full time
Opportunities with ProHealth Care

ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for over a century. We're seeking a skilled Patient Access Registration Representative to join our team and help us improve the well-being of the community with your skills, compassion, and innovation.

About the Role

This part-time position involves working a 2-week rotation with rotating holidays and weekends. You'll be responsible for greeting visitors and patients, communicating with them via phone or video conferencing, and handling confidential information with discretion.

Key Responsibilities
  • Greet visitors and patients in person
  • Communicate with patients via phone or video conferencing
  • Handle confidential information with discretion
  • Enter and update patient demographic and financial information
  • Obtain and verify patient applications and forms
  • Collect patient liabilities and balance the cash box daily
  • Work with partnering departments to ensure patient needs are met
  • Provide wayfinding instructions and hospital information as requested
  • Coordinate patient admission needs and bed assignments
What We Offer

As a valued member of our team, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan and education reimbursement. You'll also have access to employee discounts, an employee assistance program, and a range of other perks.

Requirements
  • High School Diploma or equivalent
  • 1+ years of customer service experience in an office setting
  • 1+ years of experience with Microsoft Office products
  • Ability to work a 2-week rotation with rotating holidays and weekends
  • Ability to work rotating holidays
  • Must be 18 years or older
Preferred Qualifications
  • Knowledge of medical terminology
  • Experience with electronic medical records systems
  • Experience in a medical office or hospital admitting/registration office

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional patient care and have the skills and experience we're looking for, we encourage you to apply.