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Customer Service Representative

2 months ago

Waukesha, Wisconsin, United States Boelter Companies Full time
Customer Service Representative

At Boelter Companies, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring timely and accurate order fulfillment, and resolving any issues that may arise.

Key Responsibilities:

  • Provide highest quality customer service and support to customers and sales team
  • Process customer orders, ensuring timely delivery and follow-up to customers
  • Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery, and special customer requirements
  • Issue resolution concerning order fulfillment process or functionality of our products
  • Work with customers, internal graphics team, and suppliers to create accurate art proofs/revisions
  • Communicate with sales and purchasing to inform them of possible product and sales problems

Requirements:

  • Associates/Bachelors Degree preferred or 3-5 years related experience
  • Proficiency in Word, Excel, and Microsoft Outlook
  • Knowledge of SAP a plus

Benefits:

  • Comprehensive suite of benefits, including medical, dental, vision, flexible spending, health savings accounts, long-term disability, basic life/AD&D, supplemental life/AD&D, and short-term disability coverage
  • 401(k) contributions with company match
  • Associate Perks, including paid time off and associate discounts at our stores

About Boelter Companies:

Boelter Companies is a leading provider of restaurant supply, hospitality, and beverage industry solutions. We are committed to providing unparalleled service and high-quality products to our customers. Our team is passionate about delivering exceptional customer experiences and building strong relationships with our customers and partners.