IT Support Specialist

3 days ago


Mobile, Alabama, United States USA Health Full time
Job Summary

USA Health is seeking a skilled IT Help Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our systems and applications.

Responsibilities
  • Evaluate, troubleshoot, and resolve computer hardware and software problems
  • Investigate technical issues in all applications, network, and PC support areas
  • Respond to end-user queries via phone, email, or chat, providing first-level assistance and support
  • Carry out troubleshooting to determine the cause and correction of user problems with applications and PC software, hardware, and/or network
  • Assist in the education and training of end-users and staff via phone, email, or chat regarding first-level assistance and support
  • Maintain accurate documentation of incoming concerns and issues, escalating unresolved matters to the designated ticketing system
  • Recommend procedure modifications or improvements
  • Ensure required documentation items are included on help desk tickets
  • Utilize excellent customer service skills and exceed end-user expectations
  • Follow up with end-users for help desk-level issues and ensure issues are resolved
  • Support IT events such as application go-lives
Qualifications

High school diploma or equivalent and two years of related experience. Successfully completed studies beyond the high school level from an accredited institution may be substituted on a year-for-year basis for the required experience.

Preferred qualifications include IT Help Desk experience and experience with electronic medical record (EMR) systems.

USA Health is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status, or any other applicable legally-protected basis.



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