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Customer Service Representative

2 months ago

Russellville, Alabama, United States CB&S Bank Full time
Job Summary

CB&S Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and promoting bank products and services.

Key Responsibilities
  • Customer Service
    • Provide quality customer service through courteous and accurate handling of transactions.
    • Answer inquiries regarding checking and savings accounts and other bank-related products.
    • Attempt to resolve issues and problems with customer's accounts.
  • Transaction Processing
    • Accurately and efficiently process and record routine transactions for bank customers.
    • Identify customers, validate and cash checks, accept cash and checks for deposit, and check accuracy of deposit slips.
    • Accurately balance assigned cash drawer.
  • Product Promotion
    • Promote and advise on the bank's products and services.
    • Develops knowledge of bank products through independent study of Product Knowledge Manual and general banking knowledge through Professional Development or CFT courses.
  • Compliance and Risk Management
    • Ensure compliance with all internal controls and policies and procedures.
    • Accurately process and/or report the following as outlined in established branch procedures:
      • Garnishments, tax levies, subpoenas, etc.
      • Counterfeit Currency Report.
      • Mail (USPS, UPS, interoffice, mail deposits, hold mail, etc.)
      • Night deposit logs.
      • Balancing and reporting of the negotiable instrument log.
  • Communication and Teamwork
    • Actively refers bank products and services to appropriate financial institution specialists.
    • Performs any other duties assigned by the supervisor.
Requirements
  • Education
    • High school graduate or equivalent.
  • Experience
    • Three years of teller experience or relevant work experience including clerical, administrative, cash handling, or customer service experience required.
  • Skills
    • Ability to interact with customers in a professional and friendly manner.
Standards of Performance
  • Complies with all bank policies and procedures as well as all state and federal regulations.
  • Conforms to a high standard of appearance, conduct, and communication.
  • Analyzes, processes, and resolves issues in a competent, accurate, and proficient manner.
  • Demonstrates respect and courtesy to each customer, visitor, and co-worker.
  • Processes customer transactions in a thorough and efficient manner.