Customer Service Representative III

4 weeks ago


Russellville, Arkansas, United States CB&S Bank Full time
Job Summary:

CB&S Bank is seeking a highly skilled Customer Service Representative III to join our team. As a key member of our ITM Support team, you will be responsible for delivering exceptional customer service to our clients through various channels, including phone, email, and online chat.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and online chat.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Maintain accurate records of customer interactions and transactions.
  • Stay up-to-date on bank products and services to effectively cross-sell and upsell to customers.
  • Collaborate with other teams to ensure seamless customer experience.

Requirements:
  • High school diploma or equivalent required.
  • Minimum 2 years of customer service experience in a banking or financial institution.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office Suite.

What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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