Customer Service Representative

6 days ago


Russellville, Arkansas, United States CB&S Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CB&S Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service: Provide top-notch service to customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
  • Account Management: Manage customer accounts, processing transactions, and maintaining accurate records.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
  • Team Collaboration: Work collaboratively with the customer service team to achieve common goals and objectives.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Minimum of two years of customer service experience or related experience.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in banking software and systems.
Working Conditions

This is a full-time position, and the successful candidate will be required to work in a dynamic and customer-focused environment. The ideal candidate will be able to work well under pressure, maintain a positive attitude, and demonstrate a commitment to excellence in customer service.



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