Customer Service Representative

4 weeks ago


Russellville, Alabama, United States CB&S Bank Full time
Job Summary:

As a Customer Service Representative at CB&S Bank, you will be responsible for delivering exceptional customer service to internal and external customers. This includes answering inbound telephone calls, responding to customer inquiries and problems, and gathering necessary information to document and resolve customer issues.

Key Responsibilities:

Efficiently serve the needs of internal and external customers
Answer inbound telephone calls and respond to customer inquiries and problems
Gather necessary information to document and resolve customer issues
Maintain accurate department records
Keep abreast of all bank products and services
Cross-sell to existing and prospective customers

Requirements:

High school graduate or equivalent
Extensive knowledge of deposits, loans, and banking products and services
Minimum of two years customer service experience or related experience
Ability to work independently and as part of a team
Ability to perform repetitive tasks and multitask
Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.)
Attention to detail and excellent communication skills

Standards of Performance:

Report to work in a timely manner
Complete work accurately and efficiently
Maintain positive work-environment with co-workers and customers
Conduct customer relations in a manner that will enhance the overall marketing effort of the bank
Provide courteous and professional service to all customers

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