Customer Service Representative

7 days ago


Russellville, Alabama, United States CB&S Bank Full time
Job Description

Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our team at CB&S Bank. The ideal candidate will have excellent communication skills, a strong understanding of banking products and services, and the ability to provide top-notch customer service.

Main Responsibilities:

  • Provide exceptional customer service to internal and external customers via phone, email, and online chat.
  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate records and documentation of customer interactions.
  • Process transactions, including loan payments and transfers.
  • Stay up-to-date on banking products and services to effectively cross-sell and upsell to customers.

Requirements:

  • High school diploma or equivalent required.
  • Minimum 2 years of customer service experience in a banking or financial institution.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.

Working Conditions:

The Customer Service Specialist will work in a call center environment, interacting with customers via phone, email, and online chat. The ideal candidate will be able to work in a team environment and maintain a positive attitude in a fast-paced environment.



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