Service Engineering Specialist
2 weeks ago
Founded in 1975, Shimadzu Scientific Instruments stands as a leading provider of analytical equipment, physical testing, and environmental monitoring solutions globally.
Innovative scientific research and manufacturing excellence continue to enhance Shimadzu's esteemed reputation for "Excellence in Science." Our dedicated team members significantly contribute to Shimadzu's ongoing growth and success.
Would YOU like to be part of a diverse group of professionals collaborating with researchers, scientists, and manufacturers to improve lives around the world?
WHAT CAN SHIMADZU OFFER YOU?
Our Culture:
A Certified Great Place to Work, deeply committed to diversity, inclusion, and belonging.
Competitive Compensation:
Comprehensive benefits from day one and a competitive salary.
Retirement Benefits:
Matching 401K and a Profit-Sharing Program.
Health Benefits:
Flexible Spending/Health Savings Accounts.
Performance Bonuses:
Variable Pay Plan for commission and incentive roles.
Work-Life Balance:
Generous Paid Time Off and hybrid work options for eligible positions.
Education:
Tuition Assistance Program for both graduate and undergraduate studies.
Insurance Perks:
Pet Insurance, optional Identity theft protection, legal pre-paid services, critical care benefits, and robust company-paid life and disability programs, including paternity and maternity leave.
Well-being: Comprehensive Corporate Wellness Program.
Work Flexibility:
Business casual dress code & casual (jeans) Fridays.
Professional Growth:
Clear pathways for Career, Leadership, and Personal Development.
Employee Engagement:
Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).
ADDITIONAL COMPENSATION:
For Service, Technical Support, Marketing &
Sales Roles:
Additional compensation may be available through an Incentive and/or Commission Plan.
For employees residing in certain states, additional compensation is provided through a Cost-of-Living Adjustment (COLA).
POSITION SUMMARY:
The individual in this role is accountable for a broad range of service-related support functions, including but not limited to the repair, maintenance, and performance verification of assigned products.
This position entails the repair, maintenance, and installation of designated products.
This document aims to convey the traditional, physical, and environmental demands associated with this role.
The company will consider reasonable accommodations, including modifications to the traditional job performance methods, whenever necessary to provide individuals with disabilities an equal employment opportunity.
ADDITIONAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
Providing repair and maintenance support on assigned products. (Daily)
Accurate documentation and reporting of all repairs and product failures, and when applicable, providing design change and improvement recommendations. (Daily)
Timely submission of all required paperwork and documentation as necessary. (Daily)
May perform in-house bench repair work occasionally, while the majority of work time will involve field service calls under limited supervision.
Day and overnight travel in the local region, including possible assignments in neighboring areas. (Weekly)
Provide customers and field personnel with telephone technical support, repair parts shipments, and documentation required for instrument repairs, maintenance, and installations.
SCOPE:
This position's primary focus is to learn how to deliver quality, efficient service to our customers and to assist the regional staff in achieving the same.
KNOWLEDGE REQUIREMENTS:
CASUAL
WORKING
THOROUGH
Training/Mentoring Skills
Japanese Culture
Chemistry
Electronics Knowledge
Organizational Skills
Communication Skills
Mechanical Knowledge
Computer Literacy
Troubleshooting Skills
Inventory Knowledge
Analytical Instrumentation
Customer Relations Skills
Report Preparation
PROBLEM SOLVING REQUIREMENTS:
The incumbent should be proficient in effectively and efficiently troubleshooting and repairing instrument issues, performing installations, and providing, when necessary, customer and staff training.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
The incumbent should possess at least an Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred. A minimum of four (4) years of field or in-house experience in analytical instrumentation repair work is required. The incumbent should demonstrate proficiency in at least five product line areas.
At Shimadzu Scientific Instruments, we are committed to providing structured career paths that recognize and reward talent. If your expertise exceeds the level specified in the listed position, we offer the flexibility to upgrade positions to better align with your qualifications, accompanied by a salary adjustment.
SUPERVISORY RESPONSIBILITIES:
None
PHYSICAL DEMANDS:
May include frequent bending, standing, stooping, walking, talking, sitting/driving for extended periods, and pulling/pushing of instrumentation/parts.
The incumbent must have the use of hand to finger senses to operate and grasp hand tools for instrument repair.
Specific vision abilities required for this role include close vision, distance vision, peripheral vision, and depth perception.SAFETY/PERSONAL PROTECTIVE EQUIPMENT:
This position requires maintaining proper housekeeping and safety standards, particularly concerning lab safety protocols.
Proper use of personal protective equipment and safety devices is mandated by Corporate Safety Document policies and procedures.
WORK ENVIRONMENT:
This position is primarily field-based, with occasional work in the service repair lab, while the majority of workdays are spent traveling (day and overnight) to customer locations within the region.
The role requires the ability to work independently on projects, as well as collaborate as part of a team.
The incumbent may work at various sites throughout the business day to support the needs of Shimadzu customers.
Extra hours may occasionally be necessary to fulfill the responsibilities associated with this position.The role will involve contact with company employees and external customers, necessitating prompt and friendly handling of all related inquiries.
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