Instrumentation Field Service Specialist

7 days ago

Pleasanton, California, United States Shimadzu Scientific Instruments Full time
About the Role

Shimadzu Scientific Instruments is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers across various regions.

Key Responsibilities
  • Provide repair and maintenance support on assigned products, including SSI-owned demo equipment, instruments returned from customers, and customer-owned products.
  • Accurately document and report all repairs and product failures, and provide design change and improvement recommendations when applicable.
  • Timely submit all required paperwork and documentation as required.
  • Complete in-house bench repair work from time to time, while handling field service calls under limited supervision.
  • Day and overnight travel in the local region, including possible assignments in neighboring regions.
  • Provide customers and field personnel with telephone technical support, repair parts shipments, and documentation required to effect instrument repairs, maintenance, and installations.
Requirements
  • Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
  • At least four (4) years of field or in-house exposure to analytical instrumentation repair work is required.
  • Proficiency in at least five product line areas is necessary.
Working Conditions

This position is a field-based role that may work in the service repair lab from time to time, while the majority of work days are spent traveling to customer locations within the region.

The position requires the incumbent to have the ability to work alone on projects, as well as, collaborating as part of a team.

Incumbent may work at several different work sites during the course of a business day to support the needs of Shimadzu customers.

Extra hours may periodically be required to fulfill the functions required by this position.

What We Offer
  • A competitive compensation package, including a salary and benefits.
  • A comprehensive corporate wellness program.
  • Opportunities for career growth and professional development.
  • A diverse and inclusive work environment.

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