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Policy Assistant

2 months ago

Palm Desert, California, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Policy Assistant at JW Marriott Desert Springs Resort & Spa. As a key member of our golf operations team, you will be responsible for providing exceptional service to our guests, promoting golf shop merchandise, and ensuring the overall success of our golf operations.

Key Responsibilities
  • Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
  • Answer golfer questions about course conditions, rules, and regulations.
  • Promote and sell golf shop merchandise to customers, ensuring a high level of customer satisfaction.
  • Open and close the golf shop daily, ensuring all necessary tasks are completed.
  • Collect all golf-related fees from registered golfers, accurately processing transactions and maintaining a high level of customer satisfaction.
  • Count, prepare, and deposit cash, ensuring accurate financial records and maintaining a high level of customer satisfaction.
  • Run closing reports off the registers, ensuring accurate financial records and maintaining a high level of customer satisfaction.
  • Schedule tee times for golfers, ensuring efficient and effective use of golf course resources.
  • Communicate with the starter, golf services, and golf grounds regarding any changes to the tee sheet, ensuring seamless operations and high levels of customer satisfaction.
  • Maintain cleanliness of golf-related areas, including the golf shop, hallways, locker rooms, and common areas.
  • Total tee sheet and ensure accuracy of daily totals, maintaining a high level of customer satisfaction.
  • Stock, tag, and display merchandise on the golf shop floor, ensuring all merchandise is neatly arranged and restocked to proper levels.
  • Notify manager/supervisor of any important issues as necessary, ensuring prompt resolution and maintaining a high level of customer satisfaction.
  • Teach individual and group golf lessons in keeping with PGA/LPGA and Marriott standards, ensuring high levels of customer satisfaction and maintaining a high level of expertise.
Requirements
  • High School diploma or G.E.D. equivalent.
  • At least 2 years of related work experience.
  • No supervisory experience required.
  • Golf Skills certification preferred.
Benefits

We offer a competitive hourly rate of $17.00, as well as a range of benefits, including health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing opportunities for growth and development, and we are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.