Enterprise Customer Success Manager

1 week ago


San Francisco, California, United States Persona Full time
About the Role

At Persona, we're building a comprehensive identity infrastructure to help businesses better serve and protect their customers' identities.

As a member of our Customer Success team, you'll be a trusted advisor for a portfolio of growing Enterprise customers, supporting them at each stage of their lifecycle with Persona and ensuring they derive value from our platform and services.

Key Responsibilities
  • Onboard new customers and manage relationships with existing customers
  • Strengthen customers' engagements with Persona through renewals and expansion
  • Master Persona's platform products and communicate offerings to large customers
  • Own the customer relationship with Enterprise organizations, serving as a trusted advisor to executive and senior leadership
  • Manage best-in-class customer health in your portfolio by identifying growth opportunities and mitigating account risks
What You'll Bring
  • A minimum of 5+ years of work experience with a complex technical SaaS product in Customer Success, Account Management, or other relevant roles
  • Proven track record of learning and understanding technical and complex products
  • Experience managing complex customer engagements with Enterprise businesses
  • Prioritization of customer experience and empathy, with a goal of portfolio retention and expansion
About Persona

We strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values.

Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential.



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