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Customer Success Manager
1 month ago
We're seeking a seasoned Customer Success Manager to join our growing customer operations team at Comulate. As a key member of our team, you'll be responsible for partnering with our enterprise customers to maximize their success post-sale.
Key Responsibilities- Partner directly with customers throughout their post-sale journey, spanning implementation, onboarding/training, scaling, and growth.
- Develop deep relationships with our champions, earning their trust as an advisor that is a product and solution-space expert.
- Be the voice of the customer within company walls, advocating for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive product enhancements.
- Partner with customers to quantify, share, and communicate the value of Comulate and share stories of its impact within their organization.
- 4+ years of experience serving mid-market and enterprise companies in a B2B environment across support, success, and implementations.
- Natural ability to create efficient & repeatable processes to build personal relationships with dozens of customers, while minimizing administrative overhead.
- Curiosity and confront confusion by asking questions, with a track record of learning independently when faced with ambiguity.
- Detail-oriented and uses communication to build trust with the customers you serve and the team you work alongside to serve them.
- Natural agency and proactive in ensuring customers are successful, with strong intuition and reasoning skills to ensure you're solving the right problem at any given moment.
We're backed by Spark Capital and founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more. Our team hails from companies like Airbnb, Google, AWS, and LiveRamp. We're committed to building a diverse and inclusive culture that celebrates authenticity.
What We Offer- Competitive base salary and generous equity.
- Generous medical, dental, and vision benefits.
- 401K plan enrollment.
- Flexible time-off policy.
- Lunch & dinner every day.
- Paid parental leave.
- Company outings and offsites.
We're proud to be an equal opportunity employer and are committed to building a workplace that is inclusive and respectful of all employees. If you're passionate about customer success and want to join a dynamic team, we encourage you to apply.
