Customer Success Manager

3 hours ago

San Francisco, California, United States Comulate Full time
About the Role

We're seeking a seasoned Customer Success Manager to join our growing customer operations team at Comulate. As a key member of our team, you'll be responsible for partnering with our enterprise customers to maximize their success post-sale.

Key Responsibilities
  • Partner directly with customers throughout their post-sale journey, spanning implementation, onboarding/training, scaling, and growth.
  • Develop deep relationships with our champions, earning their trust as an advisor that is a product and solution-space expert.
  • Be the voice of the customer within company walls, advocating for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive product enhancements.
  • Partner with customers to quantify, share, and communicate the value of Comulate and share stories of its impact within their organization.
Requirements
  • 4+ years of experience serving mid-market and enterprise companies in a B2B environment across support, success, and implementations.
  • Natural ability to create efficient & repeatable processes to build personal relationships with dozens of customers, while minimizing administrative overhead.
  • Curiosity and confront confusion by asking questions, with a track record of learning independently when faced with ambiguity.
  • Detail-oriented and uses communication to build trust with the customers you serve and the team you work alongside to serve them.
  • Natural agency and proactive in ensuring customers are successful, with strong intuition and reasoning skills to ensure you're solving the right problem at any given moment.
Our Team & Philosophy

We're backed by Spark Capital and founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more. Our team hails from companies like Airbnb, Google, AWS, and LiveRamp. We're committed to building a diverse and inclusive culture that celebrates authenticity.

What We Offer
  • Competitive base salary and generous equity.
  • Generous medical, dental, and vision benefits.
  • 401K plan enrollment.
  • Flexible time-off policy.
  • Lunch & dinner every day.
  • Paid parental leave.
  • Company outings and offsites.

We're proud to be an equal opportunity employer and are committed to building a workplace that is inclusive and respectful of all employees. If you're passionate about customer success and want to join a dynamic team, we encourage you to apply.

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