Enterprise Customer Success Manager
2 weeks ago
Ironclad is the leading contract lifecycle management platform for innovative companies. Our platform helps businesses manage contracts efficiently, accelerating contracting while maintaining compliance. We're a leader in the Forrester Wave for Contract Lifecycle Management and have been recognized as a Fortune Great Place to Work for four consecutive years.
About the RoleWe're seeking an experienced Customer Success Manager to partner with our largest, global customers. As an Enterprise Customer Success Manager, you'll drive adoption of our solution, ensuring customers maximize the value of their investment. You'll also support business growth by identifying new opportunities and aligning customers with our value framework.
Key Responsibilities- Onboarding & Adoption: Use a consultative approach to drive ROI, retention, expansion, and high product usage across a small portfolio of enterprise customers.
- Enablement & Partnership: Assist with executive business reviews and proactively monitor product usage to ensure customers maximize value.
- Customer Advocate: Be passionate about the customer experience and skilled in translating customer feedback into product requests.
- Collaboration: Work cross-functionally with strategic and technical colleagues to accomplish customer goals.
- 3+ years customer-facing experience as a CSM or Strategic Consultant.
- Location in the Bay Area, with a minimum of 1 day in office required.
- B2B SaaS industry experience.
- Experience working with large Fortune 500 companies.
- Technical expertise, with ability to consult with customers on product features related to API and integrations.
- Expert in driving results and outcomes while solving complex business problems.
- Excellent presentation, organizational, and communication skills.
- Strong communication and partnership skills with C-Suite, VP, and Director-level contacts.
- Experience creating and implementing governance models or centers of excellence with distributed and global customers.
- Ability to travel as needed for customer meetings and conferences (up to 10-20%).
- Competitive base salary range: $115,000 - $130,000.
- Health, dental, and vision insurance.
- 401k.
- Wellness reimbursement.
- Take what you need vacation policy.
- Generous parental leave for both primary and secondary caregivers.
-
Enterprise Customer Success Manager
4 weeks ago
San Francisco, California, United States Atlassian Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth across our enterprise customer base.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers realize...
-
Enterprise Customer Success Manager
3 weeks ago
San Francisco, California, United States Atlassian Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth across our enterprise customer base.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers realize...
-
Enterprise Customer Success Manager
4 weeks ago
San Francisco, California, United States Gong Ltd. Full timeAbout the RoleGong Ltd. is seeking a seasoned professional to lead our Enterprise Customer Success team. As a key member of our revenue growth team, you will be responsible for driving customer engagement, product adoption, and business outcomes.Key ResponsibilitiesLead a team of 6-8 Enterprise Customer Success Managers in delivering exceptional customer...
-
Enterprise Customer Success Manager
1 week ago
San Francisco, California, United States Persona Full timeAbout the RoleAt Persona, we're building a comprehensive identity infrastructure to help businesses better serve and protect their customers' identities.As a member of our Customer Success team, you'll be a trusted advisor for a portfolio of growing Enterprise customers, supporting them at each stage of their lifecycle with Persona and ensuring they derive...
-
Enterprise Customer Success Manager
3 weeks ago
San Francisco, California, United States Canary Technologies Full timeAbout the RoleAs a key member of our team, you'll be responsible for driving the success of our largest and most prestigious hospitality clients.Your role will be crucial in ensuring the successful deployment of our solutions, building strong relationships with key stakeholders, and expanding our product footprint within our enterprise accounts.You'll work...
-
Enterprise Customer Success Manager
2 weeks ago
San Francisco, California, United States Box Full timeUnlock Customer Success with BoxAt Box, we're on a mission to revolutionize the way businesses work together. As an Enterprise Customer Success Manager, you'll play a critical role in driving growth and retention for our customers, ensuring they get the most out of our platform.Key Responsibilities:Conduct customer engagement calls to understand their needs...
-
Enterprise Customer Success Manager
2 weeks ago
San Francisco, California, United States Anthropic Limited Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Anthropic Limited. As a key member of our customer success organization, you will play a critical role in ensuring our customers achieve their business objectives through the effective use of our products.Key Responsibilities:Becoming an expert in our...
-
Enterprise Customer Success Manager
3 weeks ago
San Francisco, California, United States Narvar Full timeAbout the RoleWe are seeking a highly motivated and experienced Enterprise Customer Success Manager to join our team at Narvar. As a key member of our Customer Success organization, you will be responsible for driving customer health and success from go-live through to renewal and expansion.Key ResponsibilitiesOwn the health and success of your customers,...
-
Enterprise Customer Success Manager
3 days ago
San Francisco, California, United States Box Full timeAbout BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management, empowering our customers to transform workflows across their organizations.Job SummaryWe're seeking an experienced Enterprise Customer Success...
-
Enterprise Customer Success Manager
2 weeks ago
San Francisco, California, United States Canary Technologies Full time{"About the Role": "Unlock the Future of Hospitality TechnologyAs a key member of our team, you'll have the opportunity to shape the direction of Canary Technologies and drive success for our enterprise clients.With a focus on strategic deployments, stakeholder relationships, and business growth, you'll play a critical role in steering our company's...
-
Enterprise Customer Success Manager
3 weeks ago
San Francisco, California, United States Anthropic Full timeAbout AnthropicAt Anthropic, we're on a mission to create AI systems that are reliable, interpretable, and steerable. Our goal is to ensure that AI benefits society as a whole, and we're committed to making this vision a reality.The RoleWe're seeking an Enterprise Customer Success Manager to join our team. As a key member of our customer success...
-
Senior Customer Success Manager for Enterprises
1 month ago
San Francisco, California, United States Canary Technologies Corp Full timeOverview of the PositionIn the role of Senior Customer Success Manager for Enterprises, you will collaborate with some of the most esteemed hospitality organizations globally.Your position is vital: you will oversee the success of significant implementations, nurture robust relationships with essential stakeholders, and enhance Canary's product presence...
-
Senior Customer Success Manager for Enterprises
1 month ago
San Francisco, California, United States Canary Technologies Corp Full timePosition OverviewAs a Senior Customer Success Manager for Enterprises, you will engage with some of the most renowned hospitality organizations globally.Your role is pivotal: you will guarantee the success of key implementations, nurture robust relationships with essential stakeholders, and enhance Canary's product presence within our enterprise clientele....
-
Senior Customer Success Manager for Enterprises
1 month ago
San Francisco, California, United States Canary Technologies Corp Full timeOverview of the PositionIn the role of Senior Customer Success Manager for Enterprises, you will collaborate with some of the most esteemed hospitality organizations globally.Your contribution is vital: you will guarantee the effective implementation of strategic initiatives, nurture robust relationships with essential stakeholders, and broaden the reach of...
-
Senior Customer Success Manager for Enterprises
1 month ago
San Francisco, California, United States Canary Technologies Corp Full timePosition OverviewThe Enterprise Customer Success Manager will play a pivotal role in engaging with elite hospitality organizations globally.This position is essential for ensuring the effective implementation of strategic initiatives, nurturing robust relationships with influential stakeholders, and broadening the reach of Canary's offerings within our...
-
Senior Customer Success Manager for Enterprises
1 month ago
San Francisco, California, United States Canary Technologies Corp Full timePosition OverviewThe Enterprise Customer Success Manager plays a pivotal role in engaging with top-tier hospitality organizations globally. This position is essential for ensuring the successful implementation of strategic initiatives, nurturing robust relationships with key decision-makers, and enhancing the presence of Canary's solutions within enterprise...
-
Enterprise Customer Success Manager
2 weeks ago
San Francisco, California, United States Narvar Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Narvar. As a key member of our Customer Success organization, you will be responsible for driving customer health and success from go-live through to renewal and expansion.Key ResponsibilitiesOwn the health and success of your customers, ensuring they...
-
Enterprise Customer Success Manager
2 weeks ago
San Francisco, California, United States Foursquare Full timeAbout FoursquareFoursquare is a pioneering location technology and data cloud platform that bridges the gap between digital spaces and physical places. Our proprietary technology provides the most accurate and trustworthy location data in the world, empowering businesses to make informed decisions, uncover hidden insights, and improve customer...
-
Enterprise Customer Success Manager
2 weeks ago
San Francisco, California, United States TaxBit Full timeUnlock Your Potential as a Customer Success Manager at TaxBitJoin our dynamic team at TaxBit, a pioneering company in the digital assets space, as we revolutionize the way businesses approach tax compliance. As a Customer Success Manager, you will play a pivotal role in driving growth, retention, and satisfaction among our esteemed enterprise customers.Key...
-
Enterprise Customer Success Manager
4 weeks ago
San Francisco, California, United States Clari Full timeAbout the RoleClari is seeking a seasoned professional to join our team as an Enterprise Customer Success Manager. As a key member of our Customer Success organization, you will be responsible for driving business growth and customer satisfaction through strategic partnerships and collaboration with cross-functional teams.Key ResponsibilitiesDevelop and...