Enterprise Customer Success Manager

2 weeks ago


San Francisco, California, United States Ironclad Inc Full time
Customer Success Manager, Enterprise

Ironclad is the leading contract lifecycle management platform for innovative companies. Our platform helps businesses manage contracts efficiently, accelerating contracting while maintaining compliance. We're a leader in the Forrester Wave for Contract Lifecycle Management and have been recognized as a Fortune Great Place to Work for four consecutive years.

About the Role

We're seeking an experienced Customer Success Manager to partner with our largest, global customers. As an Enterprise Customer Success Manager, you'll drive adoption of our solution, ensuring customers maximize the value of their investment. You'll also support business growth by identifying new opportunities and aligning customers with our value framework.

Key Responsibilities
  1. Onboarding & Adoption: Use a consultative approach to drive ROI, retention, expansion, and high product usage across a small portfolio of enterprise customers.
  2. Enablement & Partnership: Assist with executive business reviews and proactively monitor product usage to ensure customers maximize value.
  3. Customer Advocate: Be passionate about the customer experience and skilled in translating customer feedback into product requests.
  4. Collaboration: Work cross-functionally with strategic and technical colleagues to accomplish customer goals.
Requirements
  1. 3+ years customer-facing experience as a CSM or Strategic Consultant.
  2. Location in the Bay Area, with a minimum of 1 day in office required.
  3. B2B SaaS industry experience.
  4. Experience working with large Fortune 500 companies.
  5. Technical expertise, with ability to consult with customers on product features related to API and integrations.
  6. Expert in driving results and outcomes while solving complex business problems.
  7. Excellent presentation, organizational, and communication skills.
  8. Strong communication and partnership skills with C-Suite, VP, and Director-level contacts.
  9. Experience creating and implementing governance models or centers of excellence with distributed and global customers.
  10. Ability to travel as needed for customer meetings and conferences (up to 10-20%).
What We Offer
  1. Competitive base salary range: $115,000 - $130,000.
  2. Health, dental, and vision insurance.
  3. 401k.
  4. Wellness reimbursement.
  5. Take what you need vacation policy.
  6. Generous parental leave for both primary and secondary caregivers.


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