Customer Service Coordinator

3 days ago


Minneapolis, Minnesota, United States Sage Hospitality Full time
Overview

We are seeking a highly skilled Customer Service Representative to join our team at Sage Hospitality. This is a unique opportunity to work in a dynamic and fast-paced environment where no two days are ever the same.

Key Responsibilities
  • Provide Excellent Customer Service: Respond to arriving, departing, and in-house guests by providing accurate and timely information and services.
  • Process Reservations: Facilitate guest departures by following established manual and computer procedures to close guest accounts and open rooms for the next sell.
  • Maintain Accurate Records: Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures.
  • Sell Room Nights: Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: FOSSE experience preferred.
  • Skills: Must have high school graduate level mathematical aptitude, knowledge of standard cash handling procedures, and computerized cash register systems.
  • Certifications/Licenses: None specified.
Benefits
  • Marriott Discounts Worldwide: Enjoy exclusive discounts on stays at Marriott properties worldwide.
  • Sage Hospitality Benefits: Receive competitive benefits packages, including medical, vision, and dental insurance, as well as a 401k plan.


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