Customer Service Representative
1 day ago
Loffler Companies, Inc. is seeking a highly skilled and detail-oriented Customer Service Representative to join our team as an Office Operations Coordinator.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team. They will be responsible for providing top-notch customer service, ensuring seamless office operations, and contributing to the growth and success of our organization.
Job SummaryWe are looking for a reliable and organized individual who can effectively manage multiple tasks, prioritize responsibilities, and maintain high levels of productivity. The successful candidate will possess a strong work ethic, a positive attitude, and a commitment to delivering exceptional results.
Key Responsibilities:- Fulfillment:
- Pack and prepare materials for shipment and distribution.
- Utilize client/Loffler designated control systems to ensure accuracy of job and inventory management.
- Mail Services:
- Receive, sort, and deliver mail according to client specifications.
- Prepare outgoing mail using client site mailing equipment.
- Maintain awareness of and comply with all US postal regulations.
- Copying/Printing:
- Produce, finish, and deliver printed materials based on end-user requests.
- Operate Loffler provided and/or customer-provided software to schedule and bill print/copy jobs.
- Provide assistance in file editing and consulting to prepare documents for printing.
- Scanning:
- Scan originals into client-designated locations.
- Process original documents according to client specifications.
- Maintain high levels of output and accuracy.
- Reception:
- Answer phones, greet clients and visitors, and perform other duties as assigned.
- Hospitality:
- Set up conferences and events. Clean, stock, and prepare meeting areas.
- Courier:
- Deliver items within and outside of client locations.
- Shipping & Receiving:
- Utilize shipping systems (UPS, FedEx, etc.) and client systems to receive and ship client items.
- Employee Handbook:
- Understand, stay updated on, and adhere to the Employee Handbook as written.
- Other Related Duties:
- Perform other related duties as assigned by management.
- Education: High School Diploma or Equivalent.
- Experience: Prior customer service experience preferred but not required.
- Skill Set: Excellent communication and interpersonal skills, ability to work independently and as part of a team, and proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Physical Demands: Ability to lift 50 pounds and work in a moderate noise level environment.
The estimated salary range for this position is $45,000-$60,000 per year, depending on experience. We offer a comprehensive benefits package, including employer-paid life insurance and disability, paid time off, volunteer time, holidays, bereavement leave, parental leave, FSA, medical, dental, and vision coverage, and a 401(k) plan with employer match.
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