Customer Service Coordinator

6 days ago


Minneapolis, Minnesota, United States Pinnacle Services Full time
Job Overview

Pinnacle Services is an innovative agency that values person-centered thinking and employee growth. We are seeking a qualified Case Manager to join our Ramsey County team.

Salary and Benefits

The estimated salary for this position is between $49,000 and $51,600 per year, depending on experience and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, short-term disability, flexible spending account, paid time off, 7 holidays, and 401(k) eligibility after six months of employment.

Job Responsibilities
  • We are seeking a skilled professional to assess the areas of life where assistance is needed for individuals with developmental disabilities, serious mental illness, chemical dependency issues, physical disabilities, or aging needs.
  • The successful candidate will offer and coordinate resources for individuals being supported, monitor service delivery, and work with providers to ensure needs are met.
  • Responsibilities also include developing service plans, attending regular meetings with individuals and their interdisciplinary teams, and noting client-related work to create billable units.
Requirements
  • A bachelor's degree in social work, psychology, sociology, or a related field is required. Alternatively, a graduate from an accredited four-year college with a major in any field and one year of experience as a social worker/case manager/care coordinator in a public or private social service agency is acceptable.
  • One year of experience in education or treatment of individuals with developmental disabilities or related conditions, or a minimum of one course focusing on developmental disabilities, is also required.
  • A valid driver's license and acceptable driving record, as well as current vehicle insurance, are necessary.
  • Candidates must also successfully clear local and/or state background checks.
Preferred Qualifications
  • Possessing a LSW or higher form of BOSW licensure is preferred.


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