Customer Service Director

6 days ago


Minneapolis, Minnesota, United States Cirtec Medical Full time
Job Overview

Cirtec Medical is a leading provider of vertically integrated solutions for complex Class II and III medical devices.

This position is responsible for supervising the Customer Service department, assisting Engineering and Sales in their functions, and reporting on-time delivery metrics to senior management.

Responsibilities
  • Develop and maintain project documentation with engineers.
  • Forecast control and sales planning.
  • Organize large amounts of information into a meaningful format.
  • Maintain documentation database integrity related to Engineering, Sales, and Quality.
  • Prioritize tasks with little supervision to meet deadlines.
  • Manage engineering documents, coordinate changes through the ECO system, and maintain electronic files within Made2Manage.
  • Distribute quotes and leads to sales representatives and provide monthly reports to leadership.
Requirements
  • Bachelor's degree in Business Administration or Management (preferred).
  • Minimum 10 years of Customer Service experience (Customer Service Management preferred).
  • 5 years of experience in a professional office environment requiring interaction with internal and external customers.
  • Strong presentation and interpersonal skills over the phone and in person.
  • Advanced computer skills with MS Office Suite, including Excel, Word, Access, and Outlook.
  • Read, write, and communicate in English sufficient for the job function.
Benefits

Cirtec Medical offers a competitive salary of $85,000 per year, training and career development opportunities, healthcare and well-being programs, paid time off, and a 401(k) retirement savings plan with a company match.



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