Lead Customer Success Strategist

2 weeks ago

Bloomington, United States MatrixCare Full time
About MatrixCare

MatrixCare is at the forefront of leveraging advanced technology to enhance the quality of care in the healthcare sector. Our SaaS solutions are revolutionizing how care is delivered outside traditional hospital settings, empowering individuals to maintain their health effectively.

With access to one of the industry's most extensive actionable datasets, we provide a comprehensive perspective on patient journeys across various care environments. This capability enables healthcare providers to deliver timely and essential care tailored to individual needs.

We are committed to integrating our health solutions with other networks, fostering collaboration that benefits all stakeholders involved. As we strive to improve care quality and reduce costs, we are also focused on developing personalized solutions for the future, utilizing cutting-edge technologies such as machine learning and predictive analytics.

Role Overview

The primary focus of the Customer Success team is to deliver outstanding service and support to our clients through various communication channels. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships.

Key Responsibilities
  • Deliver exceptional service and operational performance while adhering to program standards.
  • Develop and maintain strong client relationships, understanding their business needs and product installations.
  • Identify service requirements and plan proactive support mechanisms to minimize client downtime.
  • Act as the main point of contact for clients, coordinating the resolution of service incidents and technical issues.
  • Collaborate with sales and support teams to demonstrate the value of our services and identify opportunities for growth.
Qualifications

We are looking for candidates with a Bachelor's degree and a minimum of 5 years of relevant experience. Ideal candidates will possess strong analytical skills and demonstrate sound judgment in problem-solving.

At MatrixCare, we value the importance of attracting and retaining top talent. We offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) plan and tuition assistance.

We are dedicated to fostering a diverse and inclusive workplace where every employee can thrive and contribute to our mission of improving healthcare outcomes.

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