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Senior Customer Success Strategist

2 months ago

Bloomington, Illinois, United States Procurement Partners LLC Full time
About the Position

Enterprise Customer Success Manager

In this role, you will be tasked with fostering robust relationships with our primary clients within the post-acute healthcare domain. By comprehensively understanding their requirements and delivering insightful guidance, you will facilitate shared success and expansion. This position is ideal for a client-centric problem solver who thrives on linking customer value to organizational growth.

Core Responsibilities
  • Serve as the main liaison for clients, offering constructive feedback to enhance our offerings
  • Lead strategic dialogues and evaluations with clients to ensure ongoing success and utilization of our solutions
  • Collaborate with clients to establish objectives, pinpoint growth prospects, and communicate performance indicators
  • Coordinate with cross-functional teams to meet client needs and address any challenges promptly
  • Exhibit a thorough understanding of our platform and its advantages tailored to each client's specific needs
  • Provide industry insights and technical expertise to assist clients in optimizing their engagement with our platform
Qualifications
  • Minimum of 3 years of experience in a SaaS environment
  • Familiarity with procurement and post-acute healthcare sectors
  • Proficient in engaging with C-level executives
  • Exceptional communication and presentation abilities
  • Strong organizational and time management skills
  • Enthusiasm for contributing to a vibrant startup culture
  • Analytical thinking coupled with problem-solving capabilities
  • Willingness to travel occasionally for client engagements