Event Sales Manager

1 day ago

Minneapolis, Minnesota, United States Encore Full time
Job Title: Event Sales Manager - Hotel Services

Job Summary:

The Event Sales Manager - Hotel Services is responsible for driving revenue growth by effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. This role utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. The Event Sales Manager - Hotel Services cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. This position supports Company initiatives, business strategies, and Core Values.

Key Responsibilities:Revenue Generation
  • Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
  • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
  • Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
  • Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
  • Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
Relationship Management
  • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel, and various Encore supporting functions and departments.
  • Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
  • Value People by attending customer meetings, understanding their goals, and responding to their questions, concerns, and challenges.
  • Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
  • Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
Sales Accountability
  • Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
  • Ensure all known opportunities are in CRM and completely accurate and updated at all times.
  • See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
  • Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
  • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Job Qualifications:
  • BS/BA or 1+ years of Encore or equivalent experience required.
  • 1 year technology sales or hospitality experience preferred.
  • Prior sales experience in audiovisual is a plus.
  • Knowledge of hospitality industry and sales processes preferred.
  • Technical aptitude and computer proficiency required.
  • Strong written and verbal communication skills.
Competencies (by Core Values):
  • Hospitality
  • Responsiveness
  • Professionalism
  • Decision Quality
  • Business Insight
  • Collaborates

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