Current jobs related to Customer Service Advocate II - Phoenix, Arizona - Centene Corporation
-
Customer Service Advocate
4 weeks ago
Phoenix, Arizona, United States TEKsystems Full timeJob OverviewWe are seeking a Customer Service Advocate to support our team at Blue Acorn. The ideal candidate will be responsible for handling customer inquiries and complaints related to COVID relief loans.Key Responsibilities:Respond to customer emails and resolve loan issuesProvide information about loan services and optionsDocument and update customer...
-
Customer Service Advocate
4 weeks ago
Phoenix, Arizona, United States UnitedHealth Group Full timeJob SummaryWe are seeking a skilled Customer Service Advocate to join our team at UnitedHealth Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our healthcare providers and their patients.Key ResponsibilitiesTriage and Resolve Issues: Quickly and effectively triage contacts from healthcare...
-
Phoenix, Arizona, United States UnitedHealth Group Full timeJob SummaryWe are seeking a skilled Customer Service Advocate for Healthcare Providers to join our team at UnitedHealth Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our healthcare providers, resolving issues in a timely and professional manner.Key ResponsibilitiesTriage contacts from...
-
Field Service Engineer II
2 weeks ago
Phoenix, Arizona, United States AbD Serotec Full timeJob SummaryWe are seeking a highly skilled Field Service Engineer II to join our team. As a Field Service Engineer II, you will be responsible for providing critical assistance and care to customers in the Phoenix, Arizona region. You will travel to hospitals and laboratories throughout the region, providing repairs, upgrades, and preventative maintenance on...
-
Customer Service Representative
2 weeks ago
Phoenix, Arizona, United States Centene Corporation Full timeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advocate II. As a key member of our customer service team, you will play a critical role in delivering exceptional service to our members and providers.Key Responsibilities:Deliver education and information to members and/or providers on...
-
Field Service Engineer II
2 months ago
Phoenix, Arizona, United States Bio-Rad Laboratories Full timeJob SummaryWe are seeking a highly skilled Field Service Engineer II to join our team at Bio-Rad Laboratories. As a key member of our Global Commercial Operations Group, you will be responsible for providing critical assistance and care to customers in the Phoenix, Arizona region.Key ResponsibilitiesPerform repairs, upgrades, and preventative maintenance on...
-
Customer Service Representative II
3 weeks ago
Phoenix, Arizona, United States Arizona Department of Administration Full timeJob SummaryThe Arizona Department of Insurance and Financial Institutions is seeking a highly skilled Customer Service Representative II to join our Appraiser Unit. As a key member of our team, you will be responsible for providing exceptional customer service to applicants, licensees, and other stakeholders. Your primary focus will be on reviewing and...
-
Customer Service Representative II
3 weeks ago
Phoenix, Arizona, United States Cox Full timeJob SummaryWe are seeking a highly motivated and organized Customer Service Representative II to join our team at Cox Automotive. As a key member of our Direct Offer department, you will provide exceptional support to our consumer vehicle sellers, ensuring a seamless transaction experience.Key Responsibilities Engage with potential customers via phone, chat,...
-
Field Service Engineer II
4 weeks ago
Phoenix, Arizona, United States ASM Company Full timeJob Title: Field Service Engineer IIAt ASM, we are seeking a highly skilled and experienced Field Service Engineer II to join our team. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our semiconductor equipment at customer sites.Key Responsibilities:Install and commission new equipment, upgrades,...
-
Customer Service Representative II
2 weeks ago
Phoenix, Arizona, United States Arizona Department of Administration Full timeJob Summary:The Arizona Department of Insurance and Financial Institutions is seeking a highly skilled Customer Service Representative II to join its team in the Appraiser Unit. As a key member of the insurance and real estate appraisal licensing section, you will play a crucial role in reviewing license applications, issuing and renewing licenses, and...
-
Field Service Technician II
4 weeks ago
Phoenix, Arizona, United States MSA - The Safety Company Full timeJob SummaryWe are seeking a highly skilled Field Service Technician II to join our team at MSA Safety. As a Field Service Technician II, you will be responsible for providing technical support and services to our customers, including equipment installation, maintenance, and troubleshooting.Key ResponsibilitiesPerform on-site technical services, including...
-
Domestic Violence Advocate
3 weeks ago
Phoenix, Arizona, United States Jewish Family & Children's Service Full timeDomestic Violence AdvocateAt Jewish Family & Children's Service, we are committed to providing a safe and supportive environment for victims of domestic violence. As a Domestic Violence Advocate, you will play a critical role in guiding and empowering survivors to achieve their goals and live free from abuse.Responsibilities:Provide direct service to program...
-
Field Service Technician II
3 weeks ago
Phoenix, Arizona, United States Nordson Andina Limitada Full timeJob Summary:Nordson Andina Limitada is seeking a highly skilled Field Service Technician II to join our team. As a Field Service Technician II, you will provide on-site technical support to our customers, ensuring their equipment is running smoothly and efficiently.Key Responsibilities:Provide on-site technical support to customers, troubleshooting and...
-
Field Service Engineer II
1 month ago
Phoenix, Arizona, United States Bio-Rad Full timeJob SummaryWe are seeking a highly skilled Field Service Engineer II to join our team at Bio-Rad. As a key member of our Global Commercial Operations Group, you will be responsible for providing critical assistance and care to customers in the Phoenix, Arizona region.Key ResponsibilitiesPerform repairs, upgrades, and preventative maintenance on Bio-Rad's...
-
Client Services Representative II
4 weeks ago
Phoenix, Arizona, United States The Bank of America Corporation Full timeJob Summary We are seeking a highly skilled Client Services Representative II to join our team at The Bank of America Corporation. As a key member of our client service team, you will be responsible for delivering exceptional customer service and support to our clients. About the Role This role is ideal for individuals who are passionate about providing...
-
Field Service Technician II
2 weeks ago
Phoenix, Arizona, United States MSA - The Safety Company Full timeJob SummaryMSA Safety is seeking a highly skilled Field Service Technician II to join our team. As a Field Service Technician II, you will be responsible for providing technical support and maintenance services to our customers. This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a passion for...
-
Customer Service Representative
2 weeks ago
Phoenix, Arizona, United States Cox Communications Full timeJob SummaryWe are seeking a highly skilled Customer Care Specialist II to join our team at Cox Communications. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesManage high volumes of inbound calls, emails, and SMS while...
-
Field Service Engineer II
3 weeks ago
Phoenix, Arizona, United States Murata Machinery Full timeJob SummaryWe are seeking an experienced Field Service Engineer II to join our team at Murata Machinery. This role will involve executing field service activities on multiple products, demonstrating and performing Level II skills from the Field Service Engineer (FSE) Skills Matrix, and professionally interacting with external and internal...
-
Customer Service Representative
2 weeks ago
Phoenix, Arizona, United States Safelite Group, Inc. Full timeCustomer Advocate RoleAt Safelite Group, Inc., we're committed to delivering exceptional customer experiences. As a Customer Advocate, you'll play a vital role in making this happen.Key Responsibilities:Welcome in-shop customers and resolve their concerns efficiently.Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, and...
-
Field Service Engineer II
2 weeks ago
Phoenix, Arizona, United States Murata Machinery Full timeJob Title: Field Service Engineer IIJob Summary:Murata Machinery is seeking an experienced Field Service Engineer II to join our team. In this role, you will be responsible for executing field service activities on multiple products, demonstrating and performing Level II skills from the Field Service Engineer (FSE) Skills Matrix, and professionally...
Customer Service Advocate II
2 months ago
Join Centene Corporation, a diversified national organization, as a Customer Service Advocate II. This role offers a unique opportunity to make a meaningful impact on the lives of our 28 million members.
Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advocate II. In this role, you will be responsible for delivering exceptional customer service to our members and providers, ensuring timely and accurate support.
Key Responsibilities:- Deliver education and information to members and/or providers on behalf of the customer service team.
- Facilitate outbound calls to provide providers with timely, accurate, and personalized support.
- Reach out to members and/or providers for educational or informational purposes to help support solutions or concerns.
- Escalate calls in the event providers are unable to deliver solutions.
- Serve as the front-line support on various member and/or provider inquiries, requests, or concerns.
- Assist with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers.
- Maintain performance and quality standards based on established contact center metrics.
- Expand knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research.
- Document information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
- High School diploma or GED.
- 1 – 2 years of related experience.
- May require vocational or technical education in addition to prior work experience.
- Experience in a contact center environment preferred.
Centene offers a comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
