Junior Account Manager/Customer Service Liaison

4 weeks ago


Edison, New Jersey, United States Core Force Full time
Job Overview

Core Force is seeking a highly skilled and detail-oriented Customer Service Representative/Account Manager to join our team. As a key member of our operations team, you will be responsible for ensuring seamless communication and order fulfillment with our sales, operations, and logistics departments.

Key Responsibilities
  • Develop and maintain strong relationships with internal stakeholders to efficiently process and allocate customer orders.
  • Provide exceptional customer service by resolving inquiries and concerns in a timely and professional manner.
  • Collaborate with the warehouse team to ensure timely routing and shipping of freight, and accurate billing.
  • Analyze daily and weekly reports to identify areas of concern and proactively address them.
  • Stay up-to-date with retail compliance and routing requirements for major retailers.
Requirements
  • 2+ years of recent customer service experience with order management in a warehouse/3PL environment or similar capacity at an importer or wholesaler.
  • Strong analytical, detail-oriented, and organizational skills with excellent follow-up abilities.
  • Excellent verbal and written communication skills, with the ability to operate in a fast-paced environment.
  • Ability to prioritize and multitask effectively, with a self-motivated and positive attitude.
  • Adept at working with large quantities of data and rapidly adapting to system and data changes.


Job Type: Full-time - in the office



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