Senior Account Manager/Customer Service Representative
2 days ago
The Senior Account Manager/Customer Service Representative will be responsible for communicating daily with sales, operations, and logistics departments to efficiently process, allocate, and ship customer orders based on specific retailer requirements. This role requires strong analytical and organizational skills, as well as excellent verbal and written communication skills.
Key Responsibilities:
Communicate daily with sales, operations, and logistics departments to ensure timely and accurate order processing and shipping
Provide assistance with all aspects of order lifecycle, from order entry to tracking and prioritizing inbound containers
Run and analyze daily and weekly reports to identify areas of concern and proactively address them
Resolve customer inquiries and concerns professionally and in a timely manner
Requirements:
4+ years of recent customer service experience with order management in a warehouse/3PL environment or working in such capacity at an importer or wholesaler
Strong understanding of wholesale import and warehouse/distribution with retailer routing and compliance knowledge
Excellent analytical, detailed, and organized skills with excellent follow-up skills
Ability to operate and succeed in a fast-paced, rapidly changing environment
Ability to maintain poise and a positive attitude in a challenging environment
Self-motivated individual with ability to prioritize and multi-task effectively when working independently or in a team
Adept at comprehending and working with large quantities of data from various sources
Ability to rapidly learn and adapt to system and data changes
Job Type:
Full-time - in the office
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