Senior Account Manager/Customer Service Representative

2 days ago


Edison, New Jersey, United States Core Force Full time
Job Summary:

The Senior Account Manager/Customer Service Representative will be responsible for communicating daily with sales, operations, and logistics departments to efficiently process, allocate, and ship customer orders based on specific retailer requirements. This role requires strong analytical and organizational skills, as well as excellent verbal and written communication skills.

Key Responsibilities:

Communicate daily with sales, operations, and logistics departments to ensure timely and accurate order processing and shipping

Provide assistance with all aspects of order lifecycle, from order entry to tracking and prioritizing inbound containers

Run and analyze daily and weekly reports to identify areas of concern and proactively address them

Resolve customer inquiries and concerns professionally and in a timely manner

Requirements:

4+ years of recent customer service experience with order management in a warehouse/3PL environment or working in such capacity at an importer or wholesaler

Strong understanding of wholesale import and warehouse/distribution with retailer routing and compliance knowledge

Excellent analytical, detailed, and organized skills with excellent follow-up skills

Ability to operate and succeed in a fast-paced, rapidly changing environment

Ability to maintain poise and a positive attitude in a challenging environment

Self-motivated individual with ability to prioritize and multi-task effectively when working independently or in a team

Adept at comprehending and working with large quantities of data from various sources

Ability to rapidly learn and adapt to system and data changes

Job Type:
Full-time - in the office

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