Senior Account Manager/Customer Service Liaison

6 hours ago


Edison, New Jersey, United States Core Force Full time
Job Overview

At Core Force, we're seeking a highly skilled Senior Account Manager/Customer Service Liaison to join our team. This role requires strong communication and analytical skills to effectively manage customer orders and resolve inquiries in a timely manner.

Key Responsibilities:

  • Collaborate with sales, operations, and logistics teams to process and allocate customer orders efficiently.
  • Provide exceptional customer service by resolving inquiries and concerns in a professional and timely manner.
  • Review and analyze daily and weekly reports to identify areas of concern and proactively address them.
  • Familiarity with retail compliance and knowledge of major retailers' routing requirements.

Requirements:

  • 4+ years of customer service experience with order management skills in a warehouse or 3PL environment.
  • Understanding of wholesale import and warehouse/distribution with retailer routing and compliance knowledge.
  • Excellent analytical, communication, and follow-up skills.
  • Ability to operate in a fast-paced environment and maintain a positive attitude.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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