IT Support Specialist

1 week ago


GondrecourtleChâteau, Grand Est, United States TEKsystems Full time

Job Summary

We are seeking a skilled IT Support Specialist to join our team at TEKsystems. As an IT Support Specialist, you will be responsible for resolving incidents and complex work orders for our IT users remotely through various intake methods.

Key Responsibilities

  • Resolve incidents and complex work orders for our IT users remotely through various intake methods.
  • Assist Incident Management and the EOC with notification and resolution during system/application outages.
  • Resolve work orders following documented steps and training.
  • Other duties as assigned.

Requirements

  • Strong verbal and written communication skills.
  • Problem-solving skills.
  • Excellent customer service and interpersonal skills.
  • Basic ability to work independently and manage one's time.
  • Basic knowledge of circuit boards, processors, electronic equipment, and computer hardware and software.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software, and internet directory services software.
  • Knowledge of commonly used IT concepts, practices, and procedures.

Preferred Qualifications

  • IT customer service experience.
  • Ticket tracking system experience.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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