Account Coordinator Manager

4 weeks ago


Selma, Alabama, United States Berlin Packaging Full time
Job Title: Account Coordinator Manager

Berlin Packaging is a leading supplier of rigid packaging and packaging components, with over $3 billion in revenue and a growth rate 5x faster than the overall packaging industry.

We are seeking an experienced Account Coordinator Manager to join our team. This role will be responsible for building, developing, and motivating a team of Account Coordinators to deliver world-class customer service and maximize profitability.

Key Responsibilities:
  • Lead and develop a team of Account Coordinators who support outside sales activities through customer service, order management, item availability, and related operations.
  • Partner with internal stakeholders, including sales, supply chain, warehouse, and corporate groups, to service customers and deliver branch metrics.
  • Manage strategic projects related to new and continuing customer development.
  • Review Account Coordinator statistics and coordinate action steps with the branch Operations Manager.
  • Provide feedback, coaching, and development to the Account Coordinator team.
  • Partner with the Operations Manager to facilitate the hiring process for the Account Coordinator Team.
  • May directly handle customer accounts.
Requirements:
  • Bachelor's degree or equivalent experience.
  • 3+ years' customer service experience, with exposure to warehousing, procurement, order fulfillment, and/or operations environment.
  • Demonstrated leadership; prior management experience is preferred.
  • Strong business and financial acumen; demonstrates subject matter expertise of Berlin Packaging's business, products, customers, and suppliers.
  • Knowledge and ability to resolve customer account and process-related issues.
  • Results-oriented; has passion for building winning teams, developing talent, and contributing to a positive, high-performance culture.
  • Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions.
  • Excellent problem-solving, decision-making, and analytical skills.
  • Is flexible; seeks out opportunities for continuous improvement and new ways of working.
  • Operates with a high sense of urgency; demonstrates strong time management skills; ability to multi-task, prioritize, and follow up.
  • Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement.
  • Technologically savvy.
What We Offer:
  • Outstanding compensation and benefits package, including the 1Berlin Shared Ownership Plan, profit sharing, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, paid parental leave, health club reimbursement, tuition reimbursement, 529 college savings plan, employee assistance, smoking cessation program, pet insurance, employee discounts, employee referral program, and flexible spending accounts for transportation, medical, and dependent care expenses.
  • Equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.


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